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WestJet
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing WestJet has committed 24 violations of not providing a passenger with a written confirmation of the benefit that the carrier has offered, and...
Enforcement Actions | 2023-04-13
Swoop Inc.
(1) On or about March 24, 2023, Swoop Inc. failed to make available, in simple, clear and concise language, on a digital platform that Swoop Inc. uses to sell tickets (www.flyswoop.com), the terms and conditions referred to in paragraph 5(1)(a) of the Air Passenger Protection Regulations,...
Enforcement Actions | 2023-04-13
United Airlines, Inc.
(A) On or about March 10, 2023, at or near Toronto Pearson International Airport (CYYZ), United Airlines, Inc. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number UA5634, thereby contravening subsection 13(4) of the Air Passenger...
Enforcement Actions | 2023-03-31
Provincial and territorial government authorities (dealing with consumer matters including travel)
Newfoundland and Labrador Consumer Affairs Officer Department of Government Services and Lands P.O. Box 8700 2nd Floor, West Block St. John's NL A1B 4J6 Tel.: 709-729-2600 Fax: 709-729-3205 Web site: www.gov.nl.ca/gs Prince Edward Island Department of Consumer...
Web page | 2023-03-27
Air Transat A.T. Inc.
(1) On or about August 9, 2022, Air Transat A.T. Inc. failed to make available, in simple, clear and concise language, on a document on which the itinerary of passenger (BUI8IG) appears, the terms and conditions of carriage referred to in subsection 5(1) of the Air Passenger Protection Regulations...
Enforcement Actions | 2023-03-27
Aéroports de Montréal
(1) On or about March 15, 2023, Aéroports de Montréal failed to identify by tactile and Braille signage, the designated area for service dogs to relieve themselves located in the Public area of the terminal (Multi-Level parking lot, Arrivals level), thereby contravening paragraph 227(1)(a) of the...
Enforcement Actions | 2023-03-27
Air Transat A.T. Inc.
Pursuant to section 180 of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), the undersigned Enforcement Officer has issued this notice of violation believing Air Transat A.T. Inc. has committed 14 violations of not providing passengers affected by a delay the reason for the...
Enforcement Actions | 2023-03-10
Jet Aviation Flight Services, Inc.
(A) On or about May 31, 2022, Jet Aviation Flight Services, Inc., a non-Canadian air carrier, operated a non-scheduled international service pursuant to paragraph 5(3)(b) of the ATR using an aircraft bearing registration N950X from San Francisco, California, USA (KSFO) to Toronto, Canada (CYYZ)...
Enforcement Actions | 2023-03-10
Calgary Airport Authority
(1) On or about February 23, 2023, Calgary Airport Authority failed to have a designated area for service dogs to relieve themselves that is identified by tactile and Braille signage, specifically the designated relief area located Pre-security: Adjacent to Door 1 on the Arrivals level, thereby...
Enforcement Actions | 2023-03-03
WestJet
On or about November 30, 2022, in a terminal of Edmonton International Airport, the software components of its automated self-service kiosks available for public use, that are owned, operated or controlled by WestJet, failed to meet the requirements set out in clauses 4 and 6 of the National...
Enforcement Actions | 2023-02-22

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