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Note: Subject to a Compliance Agreement
(A) On or about June 27, 2024, at Halifax Stanfield International Airport (CYHZ), Air Canada failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number AC361, thereby contravening subsection 13(4) of the...
Enforcement Actions | 2025-04-24
(A) On or about February 21, 2025, Aer Lingus Limited advertised the price of an air service on their
mobile application without including the name and amount of each tax, fee or charge relating to the air
service that is a third party charge, thereby contravening paragraph 28(1)(d) of the Air...
Enforcement Actions | 2025-05-02
(1) On or about September 8, 2024, Porter Airlines (Canada) Limited, at Toronto Pearson International Airport, failed to accept a service dog for transportation and permit the animal to accompany the person on board, on the request of a person with a disability thereby contravening subsection 51(1...
Enforcement Actions | 2025-05-08
On or about September 30, 2024, Unicair GmbH operated an international passenger charter, using an aircraft bearing registration D-ATWO from Stephenville, Newfoundland and Labrador, Canada (CYJT) to Blackpool, United Kingdom (EGNH), which was not authorized by the terms and conditions to which its...
Enforcement Actions | 2025-05-22
Note: Subject to a Compliance Agreement
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing British Airways Plc has committed the following 12 violations, failed to make available, in...
Enforcement Actions | 2025-06-13
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing American Airlines, Inc. has committed the following 8 violations, failed to make available, in simple, clear and concise language, on a...
Enforcement Actions | 2025-07-14
(1) On or about May 21, 2025, Air India Limited failed to provide a passenger, affected by the delay of flight AI186 scheduled to depart on May 22, 2025, the reason for the delay, the compensation to which they may be entitled to for inconvenience, the standards of treatment for passengers, and the...
Enforcement Actions | 2025-07-18
(A) On or about June 30, 2025, WestJet advertised the price of an air service to Loreto, Mexico (LTO) in an advertisement on Instagram without indicating whether the service is one-way or round trip, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection Regulations.
(B) On or...
Enforcement Actions | 2025-07-28
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Flair Airlines Ltd. has committed 48 violations, by failing to provide passengers with the option of receiving a confirmed reservation...
Enforcement Actions | 2025-08-01
(A) On or about October 05, 2023, Air Canada failed to apply the terms and conditions of carriage, specified in its tariff CTA(A) No.3, namely: Air Canada improperly invalidated the ticket of a passenger, contrary to the terms and conditions of Rule 25 of Air Canada’s tariff in effect at the time,...
Enforcement Actions | 2025-08-05