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Context
The Canadian Transportation Agency (CTA) falls under the Government of Canada’s transportation portfolio and is an independent regulator and quasi-judicial tribunal that regulates over 1,500 service providers in the air, rail, marine, and interprovincial bus sectors. The CTA oversees the...
Publication | 2025-09-03
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How to use this document
This accessibility plan outlines what we’ll do over the next 3 years to remove and prevent barriers for persons with disabilities. This plan is being published according to the requirements of the Accessible Canada Act.
This plan begins...
Publication | 2025-12-30
Overview
This dashboard provides Canadians with additional information about the air travel sector. The data shows the number of air travel complaints submitted to the CTA per 100 flights operated by Canadian and foreign airlines.
The Air travel complaints data is compiled by the CTA and will be...
Web page | 2025-11-28
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Purpose
The Canadian Transportation Agency (CTA) is seeking comments on a request from the International Air Transport Association (IATA) for the CTA to grant an exemption to IATA member air carriers from the requirements to:
publish (set out) their tolls within their domestic and...
Publication | 2025-06-25
On or about March 2, 2024, WestJet failed to provide passengers affected by the cancellation of flight WS1474 scheduled to depart on March 2, 2024, the information referred to in subsection 13(1) using the available communication method for which they had indicated a preference, including a method...
Enforcement Actions | 2025-01-09
(A) On or about December 23, 2024, Pakistan International Airlines Corporation advertised the price of an air service on their mobile application without setting out all third party charges under the heading “Taxes, Fees and Charges”, thereby contravening subsection 28(2) of the APPR.
(B) On or...
Enforcement Actions | 2025-01-16
Note : this Notice of Violation was withdrawn on July 11, 2025
Date of revision : July 14, 2025
Enforcement Actions | 2025-07-25
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned Enforcement Officer has issued this notice of violation believing Med Jets, S.A. de C.V. carrying on business as Jet Rescue Air Ambulance has committed 8 violations, operated an air service using a...
Enforcement Actions | 2025-01-22
1. On or about March 20, 2024, Delux Public Charter, LLC (doing business as JSX Air and JetsuiteX Air) operated an air service using an Embraer E-135 type aircraft bearing registration N263JX from Seattle, Washington, USA (BFI) to Calgary, Alberta, Canada (YYC) without holding a licence issued...
Enforcement Actions | 2025-01-31
1. On or about February 28, 2024, Air Canada failed to provide passengers, who were denied boarding on flight AC481, with the information referred to in subsection 13(1) using the available communication method for which they indicated a preference, including a method that is compatible with...
Enforcement Actions | 2025-02-07