Agency site
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Amount of compensation the CTA can award for accessibility-related complaints
Domestic flights
In the context of an accessibility complaint, the Canadian Transportation Agency (CTA) may award compensation for pain and suffering and compensation if an undue barrier or contravention of an...
Web page | 2026-03-03
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Table of contents
1. Background
2. Project information
3. Map
4. Call for In-Person or Written Comments
4a. How to submit written comments
4b. In-person public consultation session
5. Media
6. Reference documents
7. Submissions
8. Responses
9. ...
Consultation | 2026-03-31
March 5, 2026 – Gatineau, QC – The Canadian Transportation Agency (CTA) has issued administrative monetary penalties totalling $70,000 against WestJet for violations of the Air Passenger Protection Regulations (APPR).
On or about February 16, 2025, WestJet committed 16 violations of subsection 14(...
News | 2026-03-05
March 10, 2026 — Gatineau, Quebec — The Canadian Transportation Agency has issued an administrative monetary penalty of $90,500 against Porter Airlines (Canada) Limited for violations of the Air Passenger Protection Regulations (APPR).
On or about March 30, 2025, Porter Airlines (Canada) Limited...
News | 2026-03-11
On this page
At a glance
From the Chair and Chief Executive Officer (CEO)
Plans to deliver on core responsibilities and internal services
Core responsibility 1: Independent regulatory and dispute-resolution services for transportation providers and users
Internal...
Publication | 2026-03-13
On this page
Future‑Oriented Statement of Operations (unaudited)
Notes to the Future‑Oriented Statement of Operations (unaudited)
1. Methodology and Significant Assumptions
2. Variations and Changes to the Forecast Financial Information
3. Summary of Significant Accounting...
Publication | 2026-03-30
March 30, 2026 — Gatineau, Quebec — The Canadian Transportation Agency (CTA) has issued an administrative monetary penalty of $426,000 against Air Canada for violations of the Air Passenger Protection Regulations (APPR). This enforcement action follows a comprehensive investigation conducted in...
News | 2026-03-30
(A) On or about February 16, 2025, at Calgary International Airport (YYC), WestJet failed to provide to 16 passengers affected by the delay and subsequent cancellation of flight number WS3103, who were waiting two hours after the departure time that is indicated on their original ticket, food and...
Enforcement Actions | 2026-03-05
(A) On or about July 1, 2024, Alaska Airlines, Inc. and/or Hawaiian Airlines, Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations (APPR), on a document on which the itinerary of a passenger appears, thereby contravening that...
Enforcement Actions | 2026-03-10
(A) On or about March 30, 2025, when flight PD572 was delayed on the tarmac at Fort Lauderdale International Airport, after the doors of the aircraft were closed for take-off, Porter Airlines (Canada) Limited did not provide passengers, free of charge, with food and drink, in reasonable quantities...
Enforcement Actions | 2026-03-10