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Between March 14, 2024 and May 20, 2024, Calgary Airport Authority failed to clean and maintain on a regular basis, a designated area for service dogs to relieve themselves, specifically the designated relief area located outside Door 9, thereby contravening paragraph 227(1)(b) of the Accessible...
Enforcement Actions | 2024-06-14
(A) On or about January 21, 2024, Porter Airlines (Canada) Limited failed to ensure a member of personnel who may be required to interact with the public or to participate in making decisions or in developing policies or procedures in relation to the requirements of these Regulations, received...
Enforcement Actions | 2024-06-21
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) a Designated Enforcement Officer has issued a notice of violation believing American Airlines, Inc. has committed 11 violations where they did not provide the prescribed compensation requested by a passenger or an...
Enforcement Actions | 2024-07-02
(1) On or about October 7, 2023, KMR Aviation, Inc. operated an air service using a Bombardier Challenger 604 type aircraft bearing registration N1VR from San Jose, California, USA (SJC) to Vancouver, British Columbia, Canada (CYVR) without holding a licence issued under Part II of the Canada...
Enforcement Actions | 2024-07-05
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned Enforcement Officer has issued this notice of violation believing Golden West Airlines, LLC has committed the following 5 violations, operated an air service using a Gulfstream type aircraft bearing...
Enforcement Actions | 2024-10-09
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), A designated Enforcement officer has issued a notice of violation believing Air Liaison Inc. has committed 26 violations, where they did not provide the prescribed compensation requested by the passengers or an...
Enforcement Actions | 2024-07-15
(1) On or about July 25, 2022, at Vancouver International Airport, British Airways Plc failed to provide assistance services, on the request of a person with a disability without delay and in a manner that respected their dignity, to assist the person with disembarking flight BA85, thereby...
Enforcement Actions | 2024-07-17
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a Designated Enforcement Officer has issued a notice of violation believing Porter Airlines (Canada) Limited has committed the 10 violations, where they did not provide passengers with the minimum compensation referred...
Enforcement Actions | 2024-07-29
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a Designated Enforcement Officer has issued a notice of violation believing Flair Airlines Ltd. has committed 53 violations, where they did not provide passengers with the minimum compensation referred to in subsection ...
Enforcement Actions | 2024-08-02
On or about April 25, 2024, at Toronto Pearson International Airport, WestJet failed to provide to a person with a disability any passenger seat adjacent to their passenger seat that is needed to provide sufficient floor space for their service dog, if because of the size of the service dog, the...
Enforcement Actions | 2024-08-16