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Displaying 581-590 of 635 items.
Air Canada
(A) On or about December 20, 2024, at Vancouver International Airport (CYVR), Air Canada failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number AC296, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations.
Enforcement Actions | 2025-03-18
Saudi Arabian Airlines Corporation
(A) On or about March 4, 2025, Saudi Arabian Airlines Corporation, carrying on business as Saudi Arabian Airlines, set out an air transportation charge in the booking system found on the web site https://www.saudia.com/en-CA as if it were a third party charge, thereby contravening section 30 of the...
Enforcement Actions | 2025-03-20
Air India Limited
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Air India Limited has committed 25 of the following violations, by not providing passengers with the minimum compensation referred to in...
Enforcement Actions | 2025-03-24
Air China Limited
(A) On or about January 31, 2025, Air China Limited advertised the price of an air service originating in Canada on their mobile application without setting out all third party charges under the heading “Taxes, Fees and Charges”, thereby contravening subsection 28(2) of the Air Passenger Protection...
Enforcement Actions | 2025-03-25
Flair Airlines Ltd.
On or about January 3, 2025, at Vancouver International Airport, Flair Airlines Ltd. failed to provide assistance services, on the request of a person with a disability and without delay, to assist the person in proceeding to the boarding area after check-in for flight F8856, thereby contravening...
Enforcement Actions | 2025-04-02
Flair Airlines Ltd.
(A) On or about October 2, 2024, Flair Airlines Ltd. failed to make available, in simple, clear and concise language, on a document on which the itinerary of a passenger appears, the terms and conditions referred to in subsection 5(1) of the Air Passenger Protection Regulations (APPR), thereby...
Enforcement Actions | 2025-04-02
China Southern Airlines Company Limited
(A) On or about February 3, 2025, China Southern Airlines Company Limited carrying on business as China Southern Airlines, China Southern advertised the price of an air service on their Facebook page without indicating whether the service is one-way or round-trip, thereby contravening paragraph 28(...
Enforcement Actions | 2025-04-04
Flair Airlines Ltd.
On or about December 19, 2024, at Calgary International Airport (YYC), Flair Airlines Ltd. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number F82500, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations.
Enforcement Actions | 2025-04-15
Air Canada
Note: Subject to a Compliance Agreement (A) On or about June 27, 2024, at Halifax Stanfield International Airport (CYHZ), Air Canada failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number AC361, thereby contravening subsection 13(4) of the...
Enforcement Actions | 2025-04-24
Aer Lingus Limited
(A) On or about February 21, 2025, Aer Lingus Limited advertised the price of an air service on their mobile application without including the name and amount of each tax, fee or charge relating to the air service that is a third party charge, thereby contravening paragraph 28(1)(d) of the Air...
Enforcement Actions | 2025-05-02

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