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Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned Enforcement Officer has issued this notice of violation believing Shoreline Aviation, Inc. has committed 4 violations, by operating an air service using different type aircraft departing and arriving at...
Enforcement Actions | 2025-05-13
On or about February 11, 2025, Porter Airlines (Canada) Limited advertised the price of an air service in an advertisement on Instagram without including the point of origin and point of destination of the service and whether the service is one-way or round-trip, thereby contravening paragraph 28(1...
Enforcement Actions | 2025-02-17
(A) On or about June 19, 2024, at Calgary International Airport (YYC), EW Discover GmbH dba Discover Airlines, failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number 4Y073, thereby contravening subsection 13(4) of the Air Passenger...
Enforcement Actions | 2025-02-17
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued a notice of violation believing WestJet has committed 68 violations after being unable to provide a confirmed reservation in accordance with subsection 18(1), failed to, at the...
Enforcement Actions | 2025-05-13
(A) On or about August 30, 2024, Porter Airlines (Canada) Limited failed to provide a passenger, who was denied boarding on flight PD441, with the information referred to in subsection 13(1) using the available communication method for which she indicated a preference, including a method that is...
Enforcement Actions | 2025-03-18
(A) On or about December 20, 2024, at Vancouver International Airport (CYVR), Air Canada failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number AC296, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations.
Enforcement Actions | 2025-03-18
(A) On or about March 4, 2025, Saudi Arabian Airlines Corporation, carrying on business as Saudi Arabian Airlines, set out an air transportation charge in the booking system found on the web site https://www.saudia.com/en-CA as if it were a third party charge, thereby contravening section 30 of the...
Enforcement Actions | 2025-03-20
(A) On or about January 31, 2025, Air China Limited advertised the price of an air service originating in Canada on their mobile application without setting out all third party charges under the heading “Taxes, Fees and Charges”, thereby contravening subsection 28(2) of the Air Passenger Protection...
Enforcement Actions | 2025-03-25
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Air India Limited has committed 25 of the following violations, by not providing passengers with the minimum compensation referred to in...
Enforcement Actions | 2025-03-24
On or about January 3, 2025, at Vancouver International Airport, Flair Airlines Ltd. failed to provide assistance services, on the request of a person with a disability and without delay, to assist the person in proceeding to the boarding area after check-in for flight F8856, thereby contravening...
Enforcement Actions | 2025-04-02