Agency site
Displaying 1-10 of 16 items.
Air licence
The Agency is the authority for Canada that issues licences to operate publicly available air services. The Agency issues licences to operate domestic air services to Canadian applicants. It also issues licences to operate scheduled and non-scheduled international services to and from...
Web page | 2026-01-20
February 3, 2026 – Gatineau, QC – The Canadian Transportation Agency (CTA) launched its newly redesigned Air Passenger Protection website.
The upgraded platform represents a significant step forward in the CTA’s ongoing commitment to provide clear, accessible information about the protections...
News | 2026-02-03
A tariff is the contract between an air carrier and its passengers. It covers the passengers’ rights and obligations, as well as the air carrier’s rights and its responsibilities towards the passenger.
Carriers must respect their tariff at all times. The tariff must not be unjust, unreasonable,...
Web page | 2026-01-13
March 5, 2026 – Gatineau, QC – The Canadian Transportation Agency (CTA) has issued administrative monetary penalties totalling $70,000 against WestJet for violations of the Air Passenger Protection Regulations (APPR).
On or about February 16, 2025, WestJet committed 16 violations of subsection 14(...
News | 2026-03-05
March 10, 2026 — Gatineau, Quebec — The Canadian Transportation Agency has issued an administrative monetary penalty of $90,500 against Porter Airlines (Canada) Limited for violations of the Air Passenger Protection Regulations (APPR).
On or about March 30, 2025, Porter Airlines (Canada) Limited...
News | 2026-03-11
April 2, 2026 – Gatineau, QC – The Canadian Transportation Agency (CTA) has issued administrative monetary penalties totalling $66,000 against Flair Airlines for violations of the Air Passenger Protection Regulations (APPR).
On or about June 14, September 6, November 5, and 26th, 2025, Flair...
News | 2026-04-02
(A) On or about June 12, 2025, United Airlines, Inc. failed to provide passengers affected by the delay of flight UA750, scheduled to depart on June 12, 2025, the reason for the delay, the compensation to which they may be entitled to for inconvenience, the standards of treatment for passengers,...
Enforcement Actions | 2026-01-30
On or about February 25, 2026, American Airlines, Inc. failed to provide all reasonable assistance in furnishing information that an enforcement officer had requested and reasonably required to carry out the enforcement officer’s duties, thereby contravening subsection 178(5) of the Canada...
Enforcement Actions | 2026-02-27
(A) On or about February 16, 2025, at Calgary International Airport (YYC), WestJet failed to provide to 16 passengers affected by the delay and subsequent cancellation of flight number WS3103, who were waiting two hours after the departure time that is indicated on their original ticket, food and...
Enforcement Actions | 2026-03-05
(A) On or about July 1, 2024, Alaska Airlines, Inc. and/or Hawaiian Airlines, Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations (APPR), on a document on which the itinerary of a passenger appears, thereby contravening that...
Enforcement Actions | 2026-03-10