If you have an accessibility complaint, we can help.
Since 1988, the Canadian Transportation Agency has had a mandate to protect the human right of persons with disabilities to an accessible transportation network.
We create regulations, codes of practice and guidelines for accessibility – and we promote them through proactive communications and outreach.
We also regularly visit transportation service providers, airports, and federal rail and marine terminals to verify that equipment and facilities are accessible and employees have the training they need to serve persons with disabilities.
For advice on accessibility issues, we consults an Accessibility Advisory Committee.
Some of our accessibility decisions include:
The Agency sets out expectations for the accessibility of federal transportation.
Our Codes of Practice set out standards for a minimum level of accessibility for persons with disabilities. They're developed in consultation with transportation service providers and the community of persons with disabilities (including our Accessibility Advisory Committee).
We monitor compliance to ensure codes are effective in removing undue obstacles.
Standards that apply to all transportation providers
- Removing Communication Barriers for Travellers with Disabilities (Communication Code)
- Personnel Training for the Assistance of Persons with Disabilities Regulations
- Accessible design for self-service interactive devices (CAN/CSA-B651.2-07) [PDF]
Accessibility standards for air carriers
- Aircraft Accessibility for Persons with Disabilities: Code of Practice for Fixed-Wing Aircraft with 30 or More Passenger Seats (Air Code)
- Accessibility Guidelines for Small Aircraft - Services for persons with disabilities on aircraft with 29 and fewer passenger seats (Small Aircraft Guidelines)
- Air Transportation Regulations, Part VII
Accessibility standards for trains
- Passenger Rail Car Accessibility and Terms and Conditions of Carriage by Rail of Persons with Disabilities (Rail Code)
Accessibility standards for ferries
- Ferry Accessibility for Persons with Disabilities (Ferry Code)
Accessibility standards for passenger terminals
- Passenger Terminal Accessibility (Terminal Code)
- Accessibility of Non-National Airports System Air Terminals (Non-NAS Code)
- Best practices for providing assistance to customers with disabilities: A resource tool
- Training videos on how to assist persons with disabilities
- Web accessibility - A resource tool for transportation-related websites
- Implementation guide regarding automated self-service kiosks
- Travelling with an attendant: A resource tool for persons with disabilities and carriers
- Travelling with animals that provide disability-related assistance: A resource tool for Persons with disabilities, carriers and terminal operators
- Carriage of mobility aids on board planes, trains and ferries
- Implementation guide regarding space for service dogs onboard large aircraft
- Implementation guide regarding tactile row markers onboard large aircraft
- Contracts for accessible ground transportation
- Principles of Universal Design
- Summary of regulations covering the accessibility of air travel
- Accessibility: Glossary
- Accessibility: Reference Information
- Accessibility of communications (Additional references)
- Accessibility of washrooms (Additional references)
- Assistive devices and technical aids (Additional references)
- Disability-related organizations (Additional references)
- Standards and guidelines for accessibility (Additional references)
The Agency consulted with its Accessibility Advisory Committee and Canadians on how regulatory measures can help make the federal transportation network accessible for persons with disabilities. The Agency completed consultations on all elements of this initiative in summer 2017. It reviewed comments and released a What We Heard summary report. The Accessible Transportation for Persons with Disabilities Regulations are now finalized.