Enforcement actions taken by the CTA’s enforcement officers

Statistics

  2024-2025 (year to date) 2023-2024 2022-2023 2021-2022 2020-2021
Notice of Violation – with Administrative Monetary PenaltyNote 1 19 75 33 11 6
Notice of Violation – with Warning Note 2 0 0 0 0 2
Total amount of Administrative Monetary Penalties Note 1 $539,600 $1,343,930 $725,380 $253,975 $54,500

Mandate

Efficient transportation

(Air, Rail, Marine)

Consumer protection
Accessibility

List of enforcement actions

This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.

Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.

Displaying 221 - 230 of 235 actions.
Regulated entity Contravention Date of Issuance Penalty
Gala Travels Inc.

Results of a compliance verification conducted by a designated enforcement officer of the Canadian Transportation Agency indicate that Gala Travels Inc. is in contravention of paragraphs 135.8(1)(b) and 135.8(1)(d), and subsections 135.8(2) and 135.8(3) of the Air Transportation Regulations. This compliance verification relates to information gathered by the designated enforcement officer, following a review of the website galatravels.com.

 2018-06-14 Formal warning
Hong Kong Airlines Limited

Results of a compliance verification conducted by a designated enforcement officer of the Canadian Transportation Agency indicate that Hong Kong Airlines Limited is in contravention of paragraphs 135.8(1)(b), 135.8(1)(d) and 135.8(1)(e) of the Air Transportation Regulations. This compliance verification relates to information found on the website www.hongkongairlines.com/en_ca.

 2018-06-13 Formal warning
Servicios Aeros Across S.A. de C.V.

  1. On or about June 12, 2017, Servicios Aeros Across S.A. de C.V. operated an air service between Calgary, Alberta (CYYC) and Toluca, Mexico (MMTO) using aircraft bearing registration XA-BAE, to transport passengers without holding a licence issued under Part II of the Canada Transportation Act S.C., 1996  c. 10, in respect of that service, thereby violating paragraph 57(a) of that Act

  2. On or about July 10, 2017, Servicios Aeros Across S.A. de C.V. operated an air service between Calgary, Alberta (CYYC) and Toluca, Mexico (MMTO) using aircraft bearing registration XA-EMB, to transport passengers without holding a licence issued under Part II of the Canada Transportation Act S.C., 1996  c. 10, in respect of that service, thereby violating paragraph 57(a) of that Act.

  3. On or about September 02, 2017, Servicios Aeros Across S.A. de C.V. operated an air service between Toluca, Mexico (MMTO) and Calgary, Alberta (CYYC) using aircraft bearing registration XA-EMB, to transport passengers without holding a licence issued under Part II of the Canada Transportation Act S.C., 1996  c. 10, in respect of that service, thereby violating paragraph 57(a) of that Act

  4. On or about September 10, 2017, Servicios Aeros Across S.A. de C.V. operated an air service between Calgary, Alberta (CYYC) and Toluca, Mexico (MMTO) using aircraft bearing registration XA-CAR, to transport passengers without holding a licence issued under Part II of the Canada Transportation Act S.C., 1996  c. 10, in respect of that service, thereby violating paragraph 57(a) of that Act

  5. On or about October 19, 2017, Servicios Aeros Across S.A. de C.V. operated an air service between Toluca, Mexico (MMTO) and Montreal, Quebec (CYUL) using aircraft bearing registration XA-BAE, to transport passengers without holding a licence issued under Part II of the Canada Transportation Act S.C., 1996  c. 10,in respect of that service, thereby violating paragraph 57(a) of that Act

  6. On or about October 23, 2017, Servicios Aeros Across S.A. de C.V. operated an air service between Montreal, Quebec (CYUL) and Toluca, Mexico (MMTO) using aircraft bearing registration XA-BAE, to transport passengers without holding a licence issued under Part II of the Canada Transportation Act S.C., 1996  c. 10, in respect of that service, thereby violating paragraph 57(a) of that Act

  7. On or about October 26, 2017, Servicios Aeros Across S.A. de C.V. operated an air service between Toluca, Mexico (MMTO) and Toronto, Ontario (CYYZ) using aircraft bearing registration XA-CAR, to transport passengers without holding a licence issued under Part II of the Canada Transportation Act S.C., 1996  c. 10, in respect of that service, thereby violating paragraph 57(a) of that Act

  8. On or about October 29, 2017, Servicios Aeros Across S.A. de C.V. operated an air service between Toronto, Ontario (CYYZ) and Toluca, Mexico (MMTO) using aircraft bearing registration XA-CAR, to transport passengers without holding a licence issued under Part II of the Canada Transportation Act S.C., 1996  c. 10, in respect of that service, thereby violating paragraph 57(a) of that Act

  9. On or about December 25, 2017, Servicios Aeros Across S.A. de C.V. operated an air service between Toluca, Mexico (MMTO) and Vancouver, British Columbia (CYVR) using aircraft bearing registration XA-FLB, to transport passengers without holding a licence issued under Part II of the Canada Transportation Act S.C., 1996  c. 10, in respect of that service, thereby violating paragraph 57(a) of that Act

  10. On or about January 03, 2018, Servicios Aeros Across S.A. de C.V. operated an air service between Vancouver, British Columbia (CYVR) and Toluca, Mexico (MMTO) using aircraft bearing registration XA-CAR, to transport passengers without holding a licence issued under Part II of the Canada Transportation Act S.C., 1996  c. 10, in respect of that service, thereby violating paragraph 57(a) of that Act

  11. On or about February 21, 2018, Servicios Aeros Across S.A. de C.V. operated an air service between Tijuana, Mexico (MMTJ) and  Vancouver, British Columbia (CYVR) using aircraft bearing registration XA-GZZ, to transport passengers without holding a licence issued under Part II of the Canada Transportation Act S.C., 1996  c. 10, in respect of that service, thereby violating paragraph 57(a) of that Act

  12. On or about February 28, 2018, Servicios Aeros Across S.A. de C.V. operated an air service between Toluca, Mexico (MMTO) and Vancouver, British Columbia (CYVR) using aircraft bearing registration XA-RBG, to transport passengers without holding a licence issued under Part II of the Canada Transportation Act S.C., 1996  c. 10, in respect of that service, thereby violating paragraph 57(a) of that Act

  13. On or about March 09, 2018, Servicios Aeros Across S.A. de C.V. operated an air service between Vancouver, British Columbia (CYVR) and Toluca, Mexico (MMTO) using aircraft bearing registration XA-FLB, to transport passengers without holding a licence issued under Part II of the Canada Transportation Act S.C., 1996  c. 10, in respect of that service, thereby violating paragraph 57(a) of that Act

  14. On or about March 25, 2018, Servicios Aeros Across S.A. de C.V. operated an air service between Toluca, Mexico (MMTO) and Vancouver, British Columbia (CYVR) using aircraft bearing registration XA-EMB, to transport passengers without holding a licence issued under Part II of the Canada Transportation Act S.C., 1996  c. 10, in respect of that service, thereby violating paragraph 57(a) of that Act

  15. On or about April 01, 2018, Servicios Aeros Across S.A. de C.V. operated an air service between Vancouver, British Columbia (CYVR) and Toluca, Mexico (MMTO) using aircraft bearing registration XA-JVC, to transport passengers without holding a licence issued under Part II of the Canada Transportation Act S.C., 1996  c. 10, in respect of that service, thereby violating paragraph 57(a) of that Act

 2018-06-06 Monetary penalty
$52,500
Access Helicopters Ltd.

Results of a recent periodic carrier inspection conducted on May 10, 2018 by a designated enforcement officer of the Canadian Transportation Agency indicate that Access Helicopters Ltd. is in contravention of subsection 67(3) of the Canada Transportation Act.

 2018-05-30 Formal warning
Far West Helicopters Ltd.

Results of a recent periodic carrier inspection conducted on May 23, 2018 by a designated enforcement officer of the Canadian Transportation Agency indicate that Far West Helicopters Ltd. is in contravention of subsection 67(3) of the Canada Transportation Act by imposing fares not set out in a published and effective tariff.

 2018-05-25 Formal warning
Flair Airlines Ltd.

Results of a compliance verification conducted by a designated enforcement officer of the Canadian Transportation Agency indicate that Flair Airlines Ltd. is in contravention of paragraph 135.8(1)(a) and section 135.9 of the Air Transportation Regulations. This compliance verification relates to banner advertisements found in the website flairair.ca and Flair Airlines Ltd.'s Facebook account.

 2018-05-17 Formal warning
Exploits Valley Air Services Ltd.

Results of a recent investigation conducted on April 30, 2018, by a designated enforcement officer of the Canadian Transportation Agency (Agency) indicated that Exploits Valley Air Services Ltd. (Exploits Valley Air Service) was in contravention of subparagraph 67(1)(a.1) of the Canada Transportation Act by failing to publish their terms and conditions of carriage on the Internet site used for selling their domestic service to Fogo Island.

 2018-05-07 Formal warning
Swoop Inc.

Results of a compliance verification conducted by a designated enforcement officer of the Canadian Transportation Agency indicate that Swoop Inc. is in contravention of paragraphs 135.8(1)(a) and 135.8(1)(b) of the Air Transportation Regulations. This compliance verification relates to information found in an advertisement sent from the mailbox swoop@relay.flyswoop.com.

 2018-05-04 Formal warning
Sequoia Helicopters Ltd.

Results of a recent periodic carrier inspection conducted on April 30, 2018 by a designated enforcement officer of the Canadian Transportation Agency indicate that Sequoia Helicopters Ltd. is in contravention of subsection 67(3) of the Canada Transportation Act by imposing fares not set out in a published and effective tariff.

 2018-05-01 Formal warning
Air Transat A.T. Inc.

  1. On or about  April 10, 2018 Air Transat A.T. Inc. dba Air Transat violated:

    Paragraph 135.8(1)(b) of the ATR by advertising an air service on its Twitter account and not setting out the point of origin and point of destination and whether the air service is one-way or return.

 2018-04-30 Monetary penalty
$12,500

Related pages

Compliance monitoring and enforcement

Enforcement actions and types of violations