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Baggage Requirements for Domestic Services: A Guide
1. Purpose ASL version of this chapter Continue to next video   This guide explains what airlines must do to meet baggage requirements for domestic services. In particular, it explains that under the Air Passenger Protection Regulations: airlines operating...
Publication | 2023-01-16
Tarmac Delay Standards of Treatment and Disembarkation: A Guide
Read the pdf (410 KB) Air Passenger Protection Know your rights How to file a complaint 1. Purpose This is a guide explaining passenger rights and airline obligations during a tarmac delay. These apply to flights to, from and within Canada, including...
Publication | 2021-01-22
Denied Boarding: A Guide
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022. Airport congestion and flight issues What passengers need to know about...
Publication | 2021-01-22
Seating of Children with an Accompanying Passenger on an Airplane: A Guide
Air Passenger Protection Know your rights How to file a complaint 1. Introduction This guide explains the steps airlines operating to, from and within Canada must take to help seat children under the age of 14 close to their parent, guardian or tutor (...
Publication | 2021-01-22
Requests for Temporary Adjustments to the Air Passenger Protection Regulations: Submissions
Disclaimers Third-party information liability disclaimer Some of the information on this web page has been provided by external sources. The Agency is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Content provided by external...
Web page | 2021-01-22
Annual Report on the Administration of the Access to Information Act 2019–2020
Read the pdf (870 Kb) Introduction The Access to Information Act (ATIA) enacted in 1983, grants Canadian citizens, permanent residents and any person or corporation present in Canada the right to access the records of federal institutions subject to the ATIA. This right enables...
Publication | 2020-11-19
Annual Report on the Administration of the Privacy Act 2019–2020
Alternate format available PDF Introduction The Privacy Act (PA), enacted in 1983, imposes obligations on federal institutions to ensure that privacy rights of individuals are respected. The PA gives Canadian citizens, permanent residents and persons present in Canada the right...
Publication | 2020-11-19
Departmental Plan 2021-2022
Message From the Chair and Chief Executive Officer The 2020-21 reporting year that is nearing its end as I write this message was like no other in our lifetimes. The disruptions caused by the COVID-19 pandemic had significant implications for each of us as individuals, the economy, and societies...
Publication | 2021-02-09
Summary of the Proposed Accessible Transportation Planning and Reporting Regulations
Read the pdf (380 KB) Introduction ASL version of this chapter   The Canadian Transportation Agency (CTA) is proposing new regulations, called the Accessible Transportation Planning and Reporting Regulations (ATPRR). The CTA is bringing forward these...
Publication | 2021-02-11
Proposed Accessible Transportation Planning and Reporting Regulations now open for public review and comments
February 13, 2021 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) today announced that its proposed Accessible Transportation Planning and Reporting Regulations are now published in Part I of the Canada Gazette for public review and comments. The proposed...
News | 2021-02-13

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