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The Canadian Transportation Agency issues final determination on whether Flair is Canadian
June 1, 2022 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (Agency) issued today its final determination and found that Flair is Canadian. The Canada Transportation Act (CTA) requires that air carriers holding certain licences issued by the Agency be Canadian...
News | 2022-06-01
Safe Securement and Containment of Mobility Aids in the Cargo Compartment (Phase 2)
Read the pdf (2.25 MB) Watch the ASL videos National Research Council Canada Flight Research Laboratory Report No.: LTR-FRL-2021-0030 Date: January 11, 2022 Authors: Caidence Paleske, Shelley Kelsey and Alexia Ziccardi (Carleton University) Classification: Unclassified...
Publication | 2022-06-15
Regulations Amending the Air Passenger Protection Regulations Highlights
Introduction The COVID-19 pandemic and subsequent collapse of global air travel revealed a gap in Canada's air passenger protection framework that affects passengers whose flights are delayed or cancelled due to situations outside the airline's control. Related content...
Web page | 2022-06-22
FAQs – Amendments to the Air Passenger Protection Regulations (Refunds)
Related content News release: New refund regulations now in force Highlights of the new refund regulations Air Passenger Protection Regulations (APPR) Air Passenger Protection: Know your rights APPR Guides Q1. What do the amendments require? Until...
Web page | 2022-06-22
New refund regulations
June 22, 2022 – Gatineau, Quebec – The Canadian Transportation Agency The Canadian Transportation Agency (CTA) today announced that the Regulations Amending the Air Passenger Protection Regulations, which provide additional refund requirements, are published in Part II of the Canada Gazette. They...
News | 2022-06-22
Statistics 2021-2022
Overview Total rulings by Members Appointed by the Governor in Council, the Agency's Members are responsible for rendering decisions and orders related to formal complaints or applications, as well as addressing other issues affecting Canada's national transportation system. As objective and...
Web page | 2022-06-22
An Expert Report Regarding the Carriage of Emotional Support Animals On Board Transportation Equipment
Read the pdf (453 KB)   Related content Summary of the evidence received by the Agency on Emotional Support Animals in 2019 Contract No. D410022001 Prepared for: The Canadian Transportation Agency By: Dr. Colleen Wilson, Diplomate, ACVB Specialist in Animal...
Publication | 2022-07-06
Reports and initiatives
A compilation of reports, studies, initiatives and presentations related to accessible transportation. Reports Carriage of Emotional Support Animals On Board Transportation Equipment: Expert Report Commissioned New Mobility Aids and Air Travel Final Report Studies Safe Securement and...
Web page | 2022-07-06
Carriage of Emotional Support Animals On Board Transportation Equipment: Expert Report Commissioned
The Accessible Transportation for Persons with Disabilities Regulations (ATDPR) require carriers to accept transporting, under certain conditions, service dogs and allow them to accompany the person onboard. This applies to dogs that have been individually trained by organizations or persons...
Web page | 2022-07-07
Canadian Transportation Agency has issued a decision which clarifies when crew shortages may be considered within the airline's control
The Canadian Transportation Agency (Agency) issued on July 12, 2022, a decision on air passenger rights in Canada. In this decision, the Agency found that the cancellation of the applicant's flight, which was due to a crew shortage, was within WestJet's control. The Agency ordered WestJet to pay...
News | 2022-07-12

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