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Porter Airlines (Canada) Limited
(1) On or about September 8, 2024, Porter Airlines (Canada) Limited, at Toronto Pearson International Airport, failed to accept a service dog for transportation and permit the animal to accompany the person on board, on the request of a person with a disability thereby contravening subsection 51(1...
Enforcement Actions | 2025-05-08
Porter Airlines penalized for violations of the ATPDR
May 8, 2025 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) has issued administrative monetary penalties totaling $120,000 against Porter Airlines for violations of the Accessible Transportation for Persons with Disabilities Regulations (ATDPR). On...
News | 2025-05-08
Mediation for disputes about federal transportation
Accessible, rail and marine transportation An Agency mediator helps parties settle their differences through negotiation (face-to-face or by teleconference). Type of disputes Possible outcome Accessibility (disability-related) Rail Marine...
Web page | 2025-05-06
What is Mediation?
Introduction The Canadian Transportation Agency's mandate includes the authority to resolve various transportation disputes and complaints within its jurisdiction through mediation. Mediation can be used to facilitate dispute resolution by providing parties with an effective alternative to the...
Publication | 2025-05-06
Resolution of Disputes through Mediation - A Resource Tool
Air travel complaints On September 30, 2023, the CTA launched a new resolution process for air travel complaints. The process applies to all air travel complaints, including active complaints that have already been submitted. Read more about the mediation process in the new air travel...
Publication | 2025-05-06
Aer Lingus Limited
(A) On or about February 21, 2025, Aer Lingus Limited advertised the price of an air service on their mobile application without including the name and amount of each tax, fee or charge relating to the air service that is a third party charge, thereby contravening paragraph 28(1)(d) of the Air...
Enforcement Actions | 2025-05-02
CTA announces Volume-Related Composite Price Indices for Crop Year 2025–2026 for CN and CPKC
April 30, 2025 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) has announced its determination of the Volume-Related Composite Price Index (VRCPI) for the Canadian National Railway Company (CN) at 1.9734 and the Canadian Pacific Kansas City (CPKC) Railway...
News | 2025-04-30
Air travel complaints per 100 flights – by airline – January 2024 to March 2025
Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2025-04-30
Air travel complaints per 100 flights – by airline
Overview This dashboard provides Canadians with additional information about the air travel sector. The data shows the number of air travel complaints submitted to the CTA per 100 flights operated by Canadian and foreign airlines. The Air travel complaints data is compiled by the CTA and will be...
Web page | 2025-04-30
2024 Interswitching consultation
On this page Background How to Participate Confidential Information Reference materials Initial public submissions Background On November 21, 2024, the Canadian Transportation Agency (CTA) launched consultations to review the Railway Interswitching Regulations. The CTA...
Consultation | 2025-04-29

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