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Stay in Touch Stay in touch by subscribing to a web feed. Our news feeds allow you to access our news and notices in a timely and convenient way. They are updated as new items are published on our website. Select from the lists available on this page the feed you want, copy the URL from the...
Web page | 2023-06-07
Important information for passengers affected by recent Air Canada flight delays and cancellations
As stated in the Air Passenger Protection Regulations, passengers who feel that they have not received compensation or other entitlements that they should have received from Air Canada for recent cancelled flights should make a claim directly with the airline. If the airline does not respond to...
News | 2023-06-07
Compliance and Enforcement Policy
1. Context The Canadian Transportation Agency (Agency) is an independent regulator and quasi-judicial tribunal that regulates over 1,500 service providers in the air, rail, marine and interprovincial bus sectors. Using a variety of tools the Agency supports and verifies the compliance of regulated...
Web page | 2023-06-06
Air India Limited
(A) On or about May 2, 2023, Air India Limited did not set out an air transportation charge ("Carrier Imposed Surcharges (YQ)") under the heading "Air Transportation Charges" in the booking system found on the web site airindia.in/, thereby contravening subsection 28(3) of the Air Passenger...
Enforcement Actions | 2023-06-01
National AccessAbility Week – Message from the Chair
The Canadian Transportation Agency (CTA) commemorates National AccessAbility Week which takes place May 28 to June 3, 2023. It is an opportunity to: celebrate the valuable contributions and leadership of Canadians with disabilities; highlight the work of people, organizations and communities...
News | 2023-05-30
National AccessAbility Week – Message from the Chair
The Canadian Transportation Agency (CTA) commemorates National AccessAbility Week which takes place May 28 to June 3, 2023. It is an opportunity to: celebrate the valuable contributions and leadership of Canadians with disabilities; highlight the work of people, organizations and communities...
Speeches | 2023-05-30
Canada Jetlines Operations Ltd.
(1) On or about May 17, 2023, Canada Jetlines Operations Ltd. failed to make available, in simple, clear and concise language, on a digital platform that Canada Jetlines Operations Ltd. uses to sell tickets (http://www.jetlines.com/), the terms and conditions referred to in paragraph 5(1)(a) of the...
Enforcement Actions | 2023-05-25
American Airlines Inc.
(A) On or about January 18, 2023, American Airlines Inc., advertised the price of an air service on the website www.aa.com without including in the advertisement the total price for each optional incidental service offered for which a fee or charge is payable, thereby contravening paragraph 28(1)(e...
Enforcement Actions | 2023-05-24
WestJet
(A) On or about March 11, 2023, at Vancouver International Airport (CYVR), WestJet failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number WS1790, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations.
Enforcement Actions | 2023-05-17
Flair Airlines Ltd.
(A) On or about March 12, 2023, at Vancouver International Airport (CYVR), Flair Airlines Ltd. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number F8264, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations.
Enforcement Actions | 2023-05-17

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