Agency site

Working at the Agency
Why choose the Agency? Here are some of the reasons why you can have an engaging and meaningful career at the Agency: We focus on our people. We work hard at recruiting, developing and retaining a highly competent work force. We foster a cooperative, rewarding work environment that provides you...
Web page | 2016-05-04
Contact us
The Canadian Transportation Agency (CTA) helps to ensure that the national transportation system runs efficiently and smoothly, providing consumer protection for air passengers, and protecting the human rights of persons with disabilities to an accessible transportation network. Contact...
Web page | 2025-05-14
Performance and statistics
Service standards Service Standards of the Agency Service standards for Air Service Licences Issued Fiscal year 2020–2021 Fiscal year 2019–2020 Fiscal year 2018–2019 Air travel complaints per 100 flights – by airline Air travel complaint...
Web page | 2026-04-15
Accounting, rates and cost determinations
Each year, prescribed railways use the Agency’s Uniform Classification of Accounts and Related Railway Records to report their operating expenses, revenues and other statistics to the Agency, Transport Canada and Statistics Canada. The Agency uses this information, along with its amortization and...
Web page | 2024-04-26
Licences and charter permits
Air licence The Agency is the authority for Canada that issues licences to operate publicly available air services. The Agency issues licences to operate domestic air services to Canadian applicants. It also issues licences to operate scheduled and non-scheduled international services to and from...
Web page | 2026-01-20
Requests for additional seats
What should you do if you need additional seats? Talk to the company at least 48 hours in advance. If you need any services from your transportation company, give them as much notice as possible. Companies are expected to arrange most services for you when you give them at least 48 hours...
Web page | 2017-01-05
Allergies and travel
What should you do if your allergies might affect your travel? Talk to the carrier at least 48 hours in advance. If you need any services from your transportation company, give them as much notice as possible. Companies are expected to arrange most services for you when you give them at least...
Web page | 2015-10-23
Travelling with a mobility aid
Publications Checklists for travelling with a mobility aid Making sure your mobility aid will fit onboard Carriage of Mobility Aids Onboard Planes, Trains and Ferries Take Charge of Your Travel: A Guide for Persons with Disabilities Air travel...
Web page | 2015-11-27
Travelling with a service animal
Publications Checklist for travelling with an assistance animal Additional requirements Take Charge of Your Travel: A Guide for Persons with Disabilities Space for Service Dogs (Implementation Guide) Reservation checklist Travel...
Web page | 2015-10-23
Air travel: terms and conditions of carriage (tariffs)
What are your rights and responsibilities when flying? Who must have a tariff? What are a carrier’s responsibilities to its tariff? What’s included in a tariff? Where can you find a carrier’s tariff? What are your rights and responsibilities when flying? Travellers and air carriers both...
Web page | 2016-09-26

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