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Swoop Inc
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Swoop Inc. has 61 violations of not providing the prescribed compensation requested by a passenger or an explanation as to why...
Enforcement Actions | 2023-02-03
1263343 Alberta Inc.
(A) On or about January 24, 2023, 1263343 Alberta Inc. advertised the price of an air service in a marketing email sent by noreply@lynxair.com without including the total price that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the Air...
Enforcement Actions | 2023-02-03
Porter Airlines (Canada) Limited
(A) On or about January 23, 2023, Porter Airlines (Canada) Limited advertised the price of an air service on their Facebook page without including the total price that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection...
Enforcement Actions | 2023-02-03
9736140 Canada Inc.
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 as amended (CTA), the undersigned Enforcement Officer has issued this notice of violation, believing 9736140 Canada Inc., has committed 22 violations of not providing the prescribed compensation requested by a passenger or an...
Enforcement Actions | 2023-02-03
Air travel complaints per 100 flights – by airline – Apr 2022 to Dec 2022
Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2023-02-01
Air travel complaints per 100 flights – by airline
Overview This dashboard provides Canadians with additional information about the air travel sector. The data shows the number of air travel complaints submitted to the CTA per 100 flights operated by Canadian and foreign airlines. The Air travel complaints data is compiled by the CTA and will be...
Web page | 2023-02-01
Performance and statistics
Service Standards of the Agency Service standards for Air Service Licences Issued Fiscal year 2020 to 2021 Fiscal year 2019 to 2020 Fiscal year 2018 to 2019 Statistics Statistics 2021-2022 Annual Report 2021-2022 Statistics 2020-2021...
Web page | 2023-02-01
Dashboard – Number of Complaints per 100 Flights flown by airlines for the period ending December 2022
February 1, 2023 – Gatineau, QC – Canadian Transportation Agency Today, the Canadian Transportation Agency (CTA) published the quarterly update of the data dashboard for Air travel complaints per 100 flights by airlines for the period ending December 31, 2022. This dashboard provides Canadians...
News | 2023-02-01
Flair Airlines Ltd.
Pursuant to section 180 of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), the undersigned Enforcement Officer has issued this notice of violation believing Flair Airlines Ltd. committed 40 violations of not providing the minimum compensation of $500 to a passenger who arrived...
Enforcement Actions | 2023-01-30
Delta Air Lines, Inc.
(A) On or about August 4, 2022, at or near Toronto Pearson International Airport (CYYZ), Delta Air Lines, Inc. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number DL5483, thereby contravening subsection 13(4) of the Air Passenger...
Enforcement Actions | 2023-01-30

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