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British Airways Plc
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing British Airways Plc has committed the following 12 violations, failed to make available, in simple, clear and concise language, on a...
Enforcement Actions | 2025-06-13
British Airways penalized for violations of the APPR
June 13, 2025 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) has issued administrative monetary penalties totaling $64,800 against British Airways for violations of the Air Passenger Protection Regulations (APPR). Between May 2, 2024, and October 9, 2024...
News | 2025-06-13
Transparency
Contents Proactive Disclosure Public Servants Disclosure Protection Act Access to Information and Privacy Proactive Disclosure The Government of Canada is working hard to enhance the role of Parliament and the proactive disclosure of information so that Canadians are better able to hold...
Web page | 2025-06-06
Accessibility complaints about transportation services
  Accessibility Help Line Have questions relating to accessible transportation? Need help filing an accessibility complaint? 1-844-943-0273 Contact us Monday to Friday, 8 a.m. to 5 p.m. EST. TTY: 1-800-669-5575 ASL version of...
Web page | 2025-05-31
Air travel complaints overview
Air travel complaint resolution process The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air...
Web page | 2025-05-31
Review process for Notices of Violations that set out a warning for contraventions of designated accessibility provisions
Procedures for adjudicating factual reviews of warnings issued under paragraph 180(b)(i) of the Canada Transportation Act (CTA) for contraventions of CTA Accessibility Regulations or the Accessible Canada Act Where a Notice of Violation (NoV) that contains a warning is issued by a Designated...
Web page | 2025-05-29
Reporting obligations under the Fighting Against Forced Labour and Child Labour in Supply Chains Act 2024-2025
Read the pdf (1.34 MB) Part 1: Identifying Information Canadian Transportation Agency April 1, 2024 – March 31st, 2025 This is an original report. This report is not produced by a federal Crown corporation or a subsidiary of a federal Crown corporation. Part 2: Report Contents 2.1...
Publication | 2025-05-29
National AccessAbility Week – Message from the Chair
May 26, 2025 – Gatineau, QC – Canadian Transportation Agency As we recognize National AccessAbility Week from May 25 to May 31, 2025, I am proud to reflect on the Canadian Transportation Agency's (CTA) ongoing commitment to help achieve consistent, cohesive, and connected transportation services...
News | 2025-05-26
Unicair GmbH
On or about September 30, 2024, Unicair GmbH operated an international passenger charter, using an aircraft bearing registration D-ATWO from Stephenville, Newfoundland and Labrador, Canada (CYJT) to Blackpool, United Kingdom (EGNH), which was not authorized by the terms and conditions to which its...
Enforcement Actions | 2025-05-22
Air carrier tariffs posted on websites
A tariff is the contract between an air carrier and its passengers. It covers the passengers’ rights and obligations, as well as the air carrier’s rights and its responsibilities towards the passenger. Carriers must respect their tariff at all times. The tariff must not be unjust, unreasonable,...
Web page | 2025-05-21

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