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Air China Limited
(A) On or about January 31, 2025, Air China Limited advertised the price of an air service originating in Canada on their mobile application without setting out all third party charges under the heading “Taxes, Fees and Charges”, thereby contravening subsection 28(2) of the Air Passenger Protection...
Enforcement Actions | 2025-03-25
Air India Limited
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Air India Limited has committed 25 of the following violations, by not providing passengers with the minimum compensation referred to in...
Enforcement Actions | 2025-03-24
Flair Airlines Ltd.
On or about January 3, 2025, at Vancouver International Airport, Flair Airlines Ltd. failed to provide assistance services, on the request of a person with a disability and without delay, to assist the person in proceeding to the boarding area after check-in for flight F8856, thereby contravening...
Enforcement Actions | 2025-04-02
Flair Airlines Ltd.
(A) On or about October 2, 2024, Flair Airlines Ltd. failed to make available, in simple, clear and concise language, on a document on which the itinerary of a passenger appears, the terms and conditions referred to in subsection 5(1) of the Air Passenger Protection Regulations (APPR), thereby...
Enforcement Actions | 2025-04-02
China Southern Airlines Company Limited
(A) On or about February 3, 2025, China Southern Airlines Company Limited carrying on business as China Southern Airlines, China Southern advertised the price of an air service on their Facebook page without indicating whether the service is one-way or round-trip, thereby contravening paragraph 28(...
Enforcement Actions | 2025-04-04
Flair Airlines Ltd.
On or about December 19, 2024, at Calgary International Airport (YYC), Flair Airlines Ltd. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number F82500, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations.
Enforcement Actions | 2025-04-15
Air Canada
(A) On or about June 27, 2024, at Halifax Stanfield International Airport (CYHZ), Air Canada failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number AC361, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations. (...
Enforcement Actions | 2025-04-24
Aer Lingus Limited
(A) On or about February 21, 2025, Aer Lingus Limited advertised the price of an air service on their mobile application without including the name and amount of each tax, fee or charge relating to the air service that is a third party charge, thereby contravening paragraph 28(1)(d) of the Air...
Enforcement Actions | 2025-05-02
Porter Airlines (Canada) Limited
(1) On or about September 8, 2024, Porter Airlines (Canada) Limited, at Toronto Pearson International Airport, failed to accept a service dog for transportation and permit the animal to accompany the person on board, on the request of a person with a disability thereby contravening subsection 51(1...
Enforcement Actions | 2025-05-08
Unicair GmbH
On or about September 30, 2024, Unicair GmbH operated an international passenger charter, using an aircraft bearing registration D-ATWO from Stephenville, Newfoundland and Labrador, Canada (CYJT) to Blackpool, United Kingdom (EGNH), which was not authorized by the terms and conditions to which its...
Enforcement Actions | 2025-05-22

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