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Take Charge of Your Travel: A Guide for Travellers with Disabilities
Read the pdf (694 KB) Watch the American Sign Language (ASL) videos Introduction ASL version of Introduction This is an American Sign Language (ASL) video with no audio Continue to the next video: How to use this guide   Preparing to travel? This...
Publication | 2020-10-09
How the CTA is adapting to unprecedented and challenging times
The CTA’s 300 dedicated public servants have been working from home since mid-March to deliver results for Canadians. Despite the sudden and sustained shift to remote work, all of the CTA’s services have been maintained, thanks to the team’s professionalism. Some facts about the processing of...
News | 2020-10-30
Accessibility and recovery: Breaking barriers to travellers with disabilities as aviation rebuilds
Chair and CEO Keynote Address to the IATA Global Accessibility Symposium – October 27, 2020 The air transportation sector is going through its greatest crisis since the first international commercial flight a century ago. That flight was operated by Aeromarine Airways, which in 1920 began a...
Speeches | 2020-11-02
FAQs: Private Railway Crossings
What is a crossing? A ''crossing'' is a road or other way across a railway line, either at level (grade crossing) or by going underneath or overhead (grade separation). "Private crossing" means one used by landowners – such as farmers – and "road crossing" usually means one used by the general...
Web page | 2020-11-03
Statistics 2019-2020
Overview Total rulings by Members Appointed by the Governor in Council, the Agency's Members are responsible for rendering decisions and orders related to formal complaints or applications, as well as addressing other issues affecting Canada's national transportation system. As objective and...
Web page | 2020-11-04
Annual Report 2019–2020
Canadian Transportation Agency Download PDF   Table of contents Message from the Chair and CEO About the CTA Transportation industry trends Legislative developments Key CTA initiatives Determinations and...
Publication | 2020-11-04
Agency releases its 2019-2020 Annual Report
The Canadian Transportation Agency released its 2019-2020 Annual Report today. The report summarizes activities on each of the Agency's three core mandate areas: To help ensure that the national transportation system runs efficiently and smoothly in the interests of all Canadians; including...
News | 2020-11-04
Chair and CEO Keynote Address to the IATA Global Accessibility Symposium – October 27, 2020
Accessibility and recovery: Breaking barriers to travellers with disabilities as aviation rebuilds
News | 2020-11-04
Inquiry Officer’s Report into complaints that airlines did not respect communications obligations under the Air Passenger Protection Regulations
Case No. 20-01590 September 30, 2020 Prepared by: Tom Oommen, Inquiry Officer Appointment of Inquiry Officer and Scope of the Inquiry Officer’s Report On February 13, 2020, the Canadian Transportation Agency (Agency) opened an inquiry into complaints from passengers alleging that air carriers...
Web page | 2020-11-05
CTA publishes Inquiry Officer's report into complaints that airlines did not respect communications obligations under the Air Passenger Protection Regulations
November 5, 2020 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) today published the Inquiry Officer's report on hundreds of complaints from air passengers alleging that airlines did not accurately communicate the reasons for flight delays or cancellations...
News | 2020-11-05

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