Agency site

Statistics 2023-2024
On this page An efficient transportation system for Canada Air Rail Marine Consumer protection for air travellers New complaints and backlog of complaints at year end Complaints processed Number of complaints per 100 flights Number of complaints...
Web page | 2024-07-29
Air travel complaints per 100 flights – by airline – April 2023 to June 2024
Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2024-08-01
Canada Jetlines Air passengers - Important information about cessation of air operations
If you are affected by Canada Jetlines' cessation of air operations, the Canadian Transportation Agency (CTA) suggests the following: Passengers who have purchased a ticket for future travel with Canada Jetlines should contact their travel agent or transportation provider as soon as possible to...
News | 2024-08-15
Quarterly Financial Report for the quarter ended June 30, 2024
Management statement for the quarter ending June 30, 2024 1. Introduction This quarterly financial report has been prepared by management as required by section 65.1 of the Financial Administration Act and in the form and manner prescribed by the Treasury Board under the Treasury Board Directive...
Publication | 2024-08-29
Consultation on Proposal for Air Travel Complaints Fee
The Canadian Transportation Agency (CTA) is opening a feedback mechanism regarding its fee proposal document for cost recovery for processing air travel complaints. Background On June 22, 2023, the Budget Implementation Act 2023 (BIA) received Royal Assent and came into force. It modified the...
Consultation | 2024-11-05
Consultation: Air travel complaints fee proposal
Read the PDF (433 KB) 1. Introduction On June 22, 2023, the Budget Implementation Act, 2023 (BIA) received Royal Assent and came into force. It modified the Canada Transportation Act (Act) to clarify, simplify and strengthen the Canadian air passenger protection regime and provided a new...
Publication | 2024-09-18
Questions and answers - Air travel complaints fee proposal
What's changed? Amendments to the Canada Transportation Act on June 23, 2023, established that airlines must pay a charge for the Canadian Transportation Agency (CTA) to recover a portion of the costs for processing an eligible air travel complaint. What is a fee proposal? When consulting with...
Web page | 2024-09-18
Consultation process opens after the Canadian Transportation Agency publishes a fee proposal for the cost recovery of air travel complaints
The Canadian Transportation Agency (CTA) has published a fee proposal outlining how it intends to recover costs for processing eligible air travel complaints, and is now accepting comments. Interested parties now have until Monday, November 4, 2024, to submit their comments online. Consult the...
News | 2024-09-26
The Canadian Transportation Agency issues administrative monetary penalties to KLM for violations of the Air Passenger Protection Regulations
September 27, 2024 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) has issued administrative monetary penalties totaling $48,000 against Royal Dutch Airlines (KLM) for 30 violations of the Air Passenger Protection Regulations (APPR) regarding its...
News | 2024-09-27
Annual Report on the administration of the Privacy Act 2023-2024
Read the PDF (706 Kb) Introduction The Privacy Act (PA), enacted in 1983, imposes obligations on federal institutions to ensure that privacy rights of individuals are respected. The PA grants Canadian citizens, permanent residents and persons present in Canada the right to access their...
Publication | 2024-10-18

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