Agency site

National transportation system
The Canadian Transportation Agency keeps the national transportation system running efficiently and smoothly in the interests of all Canadians – those who work and invest in it, the producers, shippers, travellers and businesses who rely on it, and the communities where it operates – and the...
Web page | 2023-09-30
Compliance Report: Accessible Ground Transportation at Airports
Background The Canadian Transportation Agency (Agency) is responsible for ensuring that undue obstacles to the mobility of persons with disabilities are removed from air and federal rail, ferry and bus services and facilities. It seeks to remove these obstacles by: administering regulations and...
Publication | 2017-01-26
Chair and CEO Scott Streiner addresses the Pulse and Special Crops Convention on July 7, 2016
Check against deliveryAs I was putting the finishing touches on my speech last night, I glanced out of my hotel window and I saw the rail lines running from Union Station out towards Ottawa, Montréal, and Halifax. I saw the Gardiner Expressway in its usual state of gridlock. I saw a shipping vessel...
Speeches | 2016-07-11
Adjudication for disputes about federal transportation
Getting started What is adjudication? How adjudication works How to submit an application Managing your case How to manage your case Forms Deadlines for filing How to upload documents Annotated Dispute Adjudication Rules...
Web page | 2023-09-30
Complaints and disputes about marine transportation
Types of dispute resolution services Facilitation An Agency officer assesses the issue and leads an informal exchange between the parties, usually by phone or email. Most disputes are resolved by facilitation. Possible outcome: The  officer works...
Web page | 2023-09-30
Facilitation for disputes about federal transportation
Rail and marine transportation An Agency case officer assesses the issue and leads an informal exchange between the parties, usually by phone or email. Type of disputes Possible outcome Rail Marine The case officer works with the parties...
Web page | 2023-09-30
Accessibility complaints about transportation services
Accessibility Help Line Have questions relating to accessible transportation? Need help filing an accessibility complaint? 1-844-943-0273 Contact us Monday to Friday, 8 a.m. to 5 p.m. EST. TTY: 1-800-669-5575 ASL version of Accessibility Help Line of Accessibility...
Web page | 2026-02-13
Arbitration
What is arbitration? The Agency offers three types of arbitration: Rail level of service arbitration Final offer arbitration Rail arbitration During arbitration, an arbitrator reviews the facts (or final offers) submitted by the parties and settles the dispute by making a decision which is...
Web page | 2018-05-28
Mediation for disputes about federal transportation
Accessible, rail and marine transportation An Agency mediator helps parties settle their differences through negotiation (face-to-face or by teleconference). Type of disputes Possible outcome Accessibility (disability-related) Rail Marine...
Web page | 2025-05-06
Overview and FAQs: Disputes related to federal transportation
Types of disputes we can resolve Air travel complaints Accessibility complaints Rail complaints Marine complaints Comparison of dispute resolution services Facilitation An Agency case officer assesses the issue and leads an informal exchange...
Web page | 2016-09-13

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