Agency site

Travelling with a support person
Watch the ASL videos Assistance while travelling ASL version of Assistance while travelling Continue to the next video: During your trip   Services available from service providers You can arrange to receive help throughout your journey, including:...
Web page | 2023-05-05
Service dogs
Watch the ASL videos Confirmation of training ASL version of Confirmation of training and Space for your dog Continue to the next video: Dog relief areas   Your carrier will usually require confirmation that your service dog has been trained for its role...
Web page | 2023-05-05
Planning ahead and making arrangements
Watch the ASL videos   Planning is key ASL version of Planning is key Continue to the next video: Finding information   As a traveller with a disability, you should not face barriers when you travel. It is always a good idea to plan your trip ahead of...
Web page | 2020-12-03
Curbside assistance and ground transportation
Watch the ASL videos Getting information about the terminal ASL version of Getting information about the terminal This is an American Sign Language (ASL) video with no audio Continue to the next video: Curbside assistance when you arrive at the terminal...
Web page | 2020-12-03
Resolving problems
Watch the ASL video   ASL version of Resolving problems End of ASL videos - Resolving problems   Sometimes things can go wrong with even the best-planned trip. If a problem arises or you have a concern related to your trip, let the transportation service...
Web page | 2020-12-03
Travelling outside Canada
Watch the ASL video   ASL version of Travelling outside Canada End of ASL videos - Travelling outside Canada   Our tips can also help you if you travel outside the country. Remember, though, that Canadian standards and rules generally don't apply in other...
Web page | 2020-12-03
Arrival
Watch the ASL videos   ASL version of You've arrived at your destination Continue to the next video: Disembarking   You've arrived at your destination! It's time to gather your baggage and head towards the exit of the terminal building or, if you are making...
Web page | 2020-12-03
At the terminal
Watch the ASL videos   ASL version of be aware of your carrier's check-in time Continue to the next video: Getting information about the terminal   It's time to go! It is essential for you to be aware of your carrier's check-in time to give yourself...
Web page | 2020-12-03
Onboard
Watch the ASL videos   Seating and layout ASL version of Seating and layout Continue to the next video: Announcements   Once onboard, if you are blind or have any other visual impairment, your carrier is required – upon your request – to describe the...
Web page | 2020-12-03
Mobility aids and assistive devices
Watch the ASL videos   Transporting your mobility aid ASL version of Transporting your mobility aid Continue to the next video: Mobility aids at the terminal   Your carrier is required to transport your mobility aid except in the following circumstances...
Web page | 2023-05-05

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