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Freight Rail Service And Rates: A Summary
In Canada, shippers have a right to railway service, and options for resolving service and rate disputes with federally-regulated railway companies (railways). If you are a shipper, here's what you should know. The railway must give you an adequate and suitable level of service If you have...
Web page | 2021-03-08
Best Practices for Accessible Travel in the Context of COVID-19
Accessible pdf The NRC, with the support of the CTA and Transport Canada, has developed expert guidance that sets out best practices for transportation service providers and travel tips for persons with disabilities during COVID-19. National Research Council Canada Flight Research...
Web page | 2021-03-09
Sutherland
Notices of Discontinuance | 2021-03-18
Help for decision search
All public Decisions, Determinations, Orders and certain Interim Decisions since 1988 issued by the Canadian Transportation Agency (formerly known as the National Transportation Agency) are published in this database. Some decisions are confidential and are not published. Service standard The...
Web page | 2021-03-22
Review process for Notices of Violations that set out a warning for contraventions of designated accessibility provisions
Procedures for adjudicating factual reviews of warnings issued under paragraph 180(b)(i) of the Canada Transportation Act (CTA) for contraventions of CTA Accessibility Regulations or the Accessible Canada Act Where a Notice of Violation (NoV) that contains a warning is issued by a Designated...
Web page | 2025-05-29
How the CTA will be processing refund-related complaints resulting from the pandemic
Updated -  Financial support announced for Air Canada, Air Transat, Sunwing and Porter As a condition of the financial support announced by the Government of Canada on April 12 to Air Canada, and subsequently to Air Transat on April 29, to Sunwing on June 25, and to Porter on June 30, the...
News | 2021-07-13
CTA announces Volume-Related Composite Price Indices for Crop Year 2021–2022 for CN and CP
April 29, 2021 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) has announced its determination of the Volume-Related Composite Price Index (VRCPI) for the Canadian National Railway Company (CN) at 1.4505 and the Canadian Pacific Railway Company (CP) at 1....
News | 2021-04-29
Transcripts from working group meetings on the Temporary Exemption Requests from the Accessible Transportation for Persons with Disabilities Regulations
Disclaimer Personal statements Please note that participant comments expressed during the public consultations events are considered personal statements and do not represent the official position of the Canadian Transportation Agency. All participants were given the option to make their oral...
Web page | 2021-05-05
Railway noise and vibration
Complaints about rail noise and vibration The Canada Transportation Act authorizes the Agency to resolve complaints about noise and vibration related to construction or operations by: federal freight railways or public passenger service providers (including urban transit authorities). ...
Web page | 2021-05-19
The Canadian Transportation Agency (CTA) service standards and performance information for fiscal year 2019 to 2020
This report covers the 2019 to 2020 fiscal year. A fiscal year runs from April 1 to March 31. On this page Service standards for Air Service Licences Issued As part of its ongoing commitment to provide quality client service, the CTA has developed service standards. Service standards state...
Web page | 2020-07-21

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