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Standing Senate Committee on Transport and Communications (May 16, 2023)
Date: Tuesday, May 16th, 2023 Meeting Details Time: 9:00am EST Location: Room B45, Senate of Canada Building and by videoconference Table of contents Introduction Opening Remarks Relevant Legislation Committee Members Follow-ups...
Web page | 2023-09-15
Notice to industry: Agency has determined 2023 regulated interswitching rates for Zone 5
September 18, 2023 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (Agency) has determined the 2023 regulated interswitching rates for Zone 5, the new interswitching zone established in the Budget Implementation Act 2023. Zone 5 was created as a result of...
News | 2023-09-19
The Canadian Transportation Agency issues administrative monetary penalties to American Airlines for violations of the Air Passenger Protection Regulations
September 28, 2023 – Gatineau, QC – Canadian Transportation Agency Related content Administrative monetary penalty - American Airlines inc. - $51,000 - Issuance: September 28, 2023 Administrative monetary penalty - American Airlines inc. - $13,500 - Issuance: September...
News | 2023-09-28
Complaint and dispute resolution
*/ The Canadian Transportation Agency (CTA) is the country's longest-standing independent, expert tribunal and regulator. We develop and enforce the rights and responsibilities of air, rail and marine transportation providers and their users. When disputes arise between transportation...
Web page | 2023-09-30
Air travel complaints overview
Air travel complaint resolution process The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air...
Web page | 2025-05-31
Air travel complaints resolution process
The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air travel complaints, including active complaints that have already been...
Web page | 2023-09-30
Annual Report on the administration of the Privacy Act 2022-2023
Read the pdf (1.41 MB) Introduction The Privacy Act (PA), enacted in 1983, imposes obligations on federal institutions to ensure that privacy rights of individuals are respected. The PA grants Canadian citizens, permanent residents and persons present in Canada the right to access their...
Publication | 2023-10-18
Annual Report on the administration of the Access to Information Act 2022-2023
Read the pdf (1.46 MB) Introduction The Access to Information Act (ATIA), enacted in 1983, grants Canadian citizens, permanent residents and any person or corporation present in Canada the right to access the records of federal institutions subject to the ATIA. This right enables...
Publication | 2023-10-18
Departmental Sustainable Development Strategy 2023 to 2027
Read the pdf (1.4 MB) Executive Summary The Canadian Transportation Agency (the Agency) is committed to advancing sustainable development and contributing to the Government of Canada’s sustainable development goals and targets. While this is the Agency’s first formal Departmental...
Publication | 2023-11-02
Air travel complaints per 100 flights – by airline – July 2022 to September 2023
Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2023-11-08

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