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What We Heard – New Airline Refund Requirements
Read the pdf (431 KB) Introduction The COVID-19 pandemic and subsequent collapse of global air travel have revealed a gap in Canada's air passenger protection framework that affects passengers whose flights are delayed or cancelled due to...
Publication | 2021-07-02
Consultation on new refund requirements – written submissions
Disclaimers Third-party information liability disclaimer Some of the information on this web page has been provided by external sources. The Agency is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Content provided by external...
Web page | 2021-07-02
Statistics 2020-2021
Overview Total rulings by Members Appointed by the Governor in Council, the Agency's Members are responsible for rendering decisions and orders related to formal complaints or applications, as well as addressing other issues affecting Canada's national transportation system. As objective and...
Web page | 2021-07-13
Appendix 1: List of violations for 19-06529
Violation No. 1 On or about July 14, 2020 at the St Luc interchange (Montreal), the Canadian National Railway Company (CN) transferred the traffic of a continuous movement comprised of car No. TBOX638929, loaded with “Board, Building, Building Insulation or Wallboard, Hardboard”, from Klamath...
Web page | 2021-07-06
Appendix 1: List of violations for 19-06541
Violation No. 1 On or about July 13, 2020 at the St Luc interchange (Montreal), the Canadian Pacific Railway Company (CP) transferred the traffic of a continuous movement comprised of car No. BCOL730644, loaded with “kiln dried lumber”, from Fort St. John, British Columbia, for delivery at the...
Web page | 2021-07-06
Notice: Requirements for discontinuance of air services
Air carriers are reminded that they are required to provide notice to the Canadian Transportation Agency (Agency), affected communities and responsible ministers of plans to discontinue or reduce the frequency of a domestic service, in certain circumstances, and to provide an opportunity for...
Web page | 2021-07-14
Consultations on proposed changes to interswitching rate-setting and billing: What we heard report
Read the pdf (372 KB) Introduction On August 28, 2020, the Canadian Transportation Agency (CTA) launched consultations on proposed changes to the Railway Interswitching Regulations. Our aim in proposing changes was to keep regulated...
Publication | 2021-07-23
Providing Information to Own Motion Investigations of Freight Rail Service: A Guide
Read the pdf (400 KB) Disclaimer This is not a legal document. The explanations and definitions in this guide are for general guidance purposes only. Requirements for an own motion investigation are set out in the Canada Transportation Act,...
Publication | 2021-07-28
Notice of Virtual Oral Hearing: Application by Lui Greco against Air Canada
In the matter of Application by Lui Greco against Air Canada Case No. 17-05263 The Canadian Transportation Agency (Agency) will hold a virtual oral hearing from Wednesday, September 1, to Friday, September 3, 2021, from 9:00 a.m. to 5:00 p.m. (EST). The purpose of the oral hearing is to allow...
News | 2021-08-05
What air passengers need to know now that borders are opening up
As border restrictions are easing up, many countries including Canada, still require air passengers to meet special COVID entry requirements, which may include being fully vaccinated and pre-entry COVID testing. Air passengers must have all appropriate documentation required to enter the country...
News | 2021-08-06

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