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2018–19 Departmental Results Report: Gender-based analysis plus
General information Governance structures Not applicable. The Canadian Transportation Agency (CTA) does not have a formal GBA+ implementation plan. However, the CTA continued fostering and maintaining a healthy, respectful workplace where every individual is treated with courtesy and...
Web page | 2020-01-29
Statistics 2018-2019
Overview Total rulings by Members Appointed by the Governor in Council, the Agency's Members are responsible for rendering decisions and orders related to formal complaints or applications, as well as addressing other issues affecting Canada's national transportation system. As objective and...
Web page | 2020-01-30
CTA opens inquiry into complaints regarding reasons for flight delays or cancellations
February 13, 2020 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) today opened an inquiry into complaints from air passengers alleging that airlines are not accurately communicating the reasons for flight delays or cancellations. On December 15, 2019, the...
News | 2020-02-13
Inquiry into complaints regarding reasons for flight delays or cancellations
Background The Canadian Transportation Agency (CTA) opened an inquiry into complaints from air passengers alleging that airlines were not accurately communicating the reasons for flight delays or cancellations. The inquiry focused on 567 complaints involving flights operated by Air Canada,...
Web page | 2020-02-21
Financial Statements for the period ended March 31, 2019
Statement of Management Responsibility Including Internal Control Over Financial Reporting Responsibility for the integrity and objectivity of the accompanying financial statements for the year ended March 31, 2019, and all information contained in these financial statements rests with the...
Publication | 2020-02-26
Departmental Plan 2020-2021
Message From the Chair and Chief Executive Officer As the Canadian Transportation Agency (CTA) heads into 2020-21, it has a range of achievements upon which to build. The review of all regulations made and administered by the CTA through its Regulatory Modernization Initiative (RMI) culminated...
Publication | 2020-02-28
Quarterly Financial Report for the quarter ended December 31, 2019
Management Statement for the Quarter Ending December 31, 2019 1. Introduction This quarterly financial report has been prepared by management as required by section 65.1 of the Financial Administration Act and in the form and manner prescribed by the Treasury Board under the Treasury Board...
Publication | 2020-02-28
Canadian Transportation Agency issues temporary exemptions to certain Air Passenger Protection Regulations provisions to address the COVID-19 pandemic
March 13, 2020 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) today took steps to address the major impacts that the COVID-19 pandemic is having on the airline industry. The Air Passenger Protection Regulations (APPR) set air carriers' obligations to...
News | 2020-03-13
COVID-19 and CTA Services
During these difficult times, the Canadian Transportation Agency (CTA) continues to maintain its normal operations while our employees practice social distancing. Our dedicated employees are working remotely and are available through electronic means to provide service. You can continue to request...
Web page | 2020-03-25
Statement on Vouchers
This non-binding statement on vouchers was issued on March 25, 2020, in the face of unprecedented and extraordinary circumstances impacting domestic and international air travel. Because the law does not require airlines to include refund provisions in their tariffs for flights that are cancelled...
Web page | 2020-03-25

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