Agency site

Société Air France
(1) On or about August 2, 2023, Société Air France did not comply with an order made by the Canadian Transportation Agency pursuant to subsection 172.1(2) of the Canada Transportation Act (CTA), which required it to train identified personnel in the manner detailed in the Order section of the...
Enforcement Actions | 2024-05-21
WestJet
(1) On or about October 31, 2023, at San Jose del Cabo International Airport, WestJet failed to provide a service to a person with a disability who uses a mobility aid, by not returning the mobility aid to the person on arrival at the destination without delay, thereby contravening paragraph 41(1)(...
Enforcement Actions | 2024-05-21
Consultation on requests for Conditional Exemptions: Accessible Transportation for Persons with Disabilities Regulations received on July 6, 2023 and on October 23, 2023
Consultation on requests for Conditional Exemptions from the tactile requirement related to signage in terminals in the Accessible Transportation for Persons with Disabilities Regulations  The Canadian Transportation Agency (CTA) is seeking input on requests filed by the Canadian Air Transport...
Consultation | 2024-05-21
The Canadian Transportation Agency issues administrative monetary penalty to WestJet for violations of the Accessible Transportation for Persons with Disabilities Regulations
May 13, 2024 – Gatineau, QC – Canadian Transportation Agency Related content Administrative monetary penalty - WestJet- $142,500 - Issuance: May 7, 2024 Enforcing Compliance – enforcement actions and types of violations Compliance and Enforcement Policy...
News | 2024-05-13
WestJet
(A) On or about October 5, 2023, WestJet failed to ensure a member of personnel who may be required to interact with the public or to participate in making decisions or in developing policies or procedures in relation to the requirements of these Regulations, received training that provides an...
Enforcement Actions | 2024-05-09
List of arbitrators for arbitration pursuant to sections 36.2, 169.42 and 169(1) of the Canada Transportation Act
List of Arbitrators call out The Canadian Transportation Agency is expanding its List of Arbitrators (List). As required by subsections 169(1) and 169.42(1) of the Canada Transportation Act, we periodically consult on the List’s composition and make revisions. With the help of the ADR...
Web page | 2024-05-08
Edmonton Regional Airports Authority
(1) On or about March 12, 2024, the Edmonton Regional Airports Authority failed to identify, by tactile and Braille signage, the designated area for service dogs to relieve themselves located in the public area of the terminal (north of Door 1, Arrivals level), thereby contravening paragraph 227(1...
Enforcement Actions | 2024-05-06
Niveaux de gravité attribués et types de contraventions – transports aériens
Note On April 2, 2024, certain changes were brought to the Compliance and Enforcement Policy: The severity levels for some Air Passenger Protection Regulation (APPR) provisions have been adjusted; The same amounts for "per passenger" and "per event" will apply in the calculation of...
Web page | 2024-05-03
New online dashboard for eligible air travel complaint decisions and orders
April 30, 2024 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) published today the decisions issued by Complaint Resolution Officers for eligible air travel complaints processed since September 30, 2023. This list of decisions will be updated quarterly...
News | 2024-04-30
Air travel complaints per 100 flights – by airline – January 2023 to March 2024
Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2024-04-30

Also search in...

Type

Sector

Published