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Adjudication for disputes about federal transportation
Getting started What is adjudication? How adjudication works How to submit an application Managing your case How to manage your case Forms Deadlines for filing How to upload documents Annotated Dispute Adjudication Rules...
Web page | 2023-09-30
Complaints and disputes about marine transportation
Types of dispute resolution services Facilitation An Agency officer assesses the issue and leads an informal exchange between the parties, usually by phone or email. Most disputes are resolved by facilitation. Possible outcome: The  officer works...
Web page | 2023-09-30
Facilitation for disputes about federal transportation
Rail and marine transportation An Agency case officer assesses the issue and leads an informal exchange between the parties, usually by phone or email. Type of disputes Possible outcome Rail Marine The case officer works with the parties...
Web page | 2023-09-30
Arbitration
What is arbitration? The Agency offers three types of arbitration: Rail level of service arbitration Final offer arbitration Rail arbitration During arbitration, an arbitrator reviews the facts (or final offers) submitted by the parties and settles the dispute by making a decision which is...
Web page | 2018-05-28
Mediation for disputes about federal transportation
Accessible, rail and marine transportation An Agency mediator helps parties settle their differences through negotiation (face-to-face or by teleconference). Type of disputes Possible outcome Accessibility (disability-related) Rail Marine...
Web page | 2025-05-06
Overview and FAQs: Disputes related to federal transportation
Types of disputes we can resolve Air travel complaints Accessibility complaints Rail complaints Marine complaints Comparison of dispute resolution services Facilitation An Agency case officer assesses the issue and leads an informal exchange...
Web page | 2016-09-13
Tariff terms and conditions that are unclear, unjust or unreasonable, or unduly or unjustly discriminatory
Most air travel complaints are about a carrier failing to apply a fare, rate, charge or term or condition of carriage set out in its tariff. However, you can also file an air tariff complaint with the Agency if you believe that the terms and conditions of a tariff are unclear, unreasonable, or...
Web page | 2023-09-29
Complaints and disputes
Do you have a dispute related to the federal transportation network? We may be able to help. How? As a tribunal, the Agency can resolve disputes by making decisions like a court but we have many other dispute resolution tools at our disposal. ...
Web page | 2016-09-13
Complaints about rail noise and vibration
What types of rail noise and vibration complaints can the Agency help with? The Canada Transportation Act authorizes the Agency to resolve complaints about noise and vibration related to construction or operations by: federal freight railways or public passenger service providers (including ...
Web page | 2021-02-08
Complaints about work done by railway companies for safety reasons
Types of disputes we can help with According to section 24 of the RSA, the Governor in Council can make regulations restricting specific activities on land adjoining the land on which the railway is situated, where those activities may threaten safe railway operations. These regulations may...
Web page | 2016-08-26

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