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Disputes about level of service (rail)
The Agency can help to resolve rail service disputes between a shipper and a railway company. A railway company has service obligations for carrying traffic for shippers, which includes furnishing adequate and suitable accommodation for loading, receiving, carrying, delivering, and unloading...
Web page | 2016-08-26
Disputes about road, utility and private crossings
Types of disputes we can help with The Agency can help resolve disputes between railway companies and: road authorities when they want to construct or reconstruct a road crossing; landowners who need to cross the track of a railway company to access their property; utility companies who want...
Web page | 2016-08-26
Complaints and disputes about rail transportation
Types of dispute resolution services The CTA can resolve disputes that arise between federal railway companies and their clients and neighbours. Facilitation An Agency officer assesses the issue and leads an informal exchange between the parties, usually by...
Web page | 2023-09-30
How adjudication works
The stages of an adjudication case There are 2 stages for any dispute resolved through adjudication. For detailed information about these stages, see the Dispute Adjudication Rules. Air travel complaints: On September 30, 2023, the CTA launched a new resolution process for air travel...
Web page | 2016-08-26
How to upload files to the secure file transfer system
Read all the instructions first Please read the instructions carefully to make sure you're uploading your documents in the correct folder. How to log in Note: It's recommended to use a desktop computer. You must use a browser with JavaScript enabled. Go to the login page to connect to...
Web page | 2016-08-26
Filing deadlines for an adjudicated dispute
When do I have to file? You should file any forms or documents according to the deadlines set out below, unless another time period is specified by the Agency. See deadlines for: Requests Filing of submissions Expedited processes Reminder: your form and any...
Web page | 2016-08-26
Forms for adjudication
List of forms Instructions to download and open a PDF form Translation – required information (PDF) Verification by affidavit (PDF) Verification by witnessed statement (PDF) Authorization of representative (PDF) Application Answer to application Reply to answer Intervention Response to...
Web page | 2019-08-30
How to manage your adjudication case
 Do you have questions about your adjudication case? This Q&A provides quick answers. If you want more information, you can refer to the applicable section of the Dispute Adjudication Rules.   Submissions How can I file a submission? You can use one of our forms...
Web page | 2016-08-26
Arbitration: Rail arbitration
What is rail arbitration? It’s one of three types of arbitration offered as part of the Agency’s options for dispute resolution. Types of disputes Disputes between Possible outcome Timeframes Legislation The application of any rate or charge for the movement...
Web page | 2016-07-06
Arbitration: Rail level of service
Getting started Issues eligible for arbitration How to apply Eligibility of submissions Objections Scenarios where a railway company can object to an application Procedures for the adjudication of objections Principles related to...
Web page | 2016-06-21

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