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Disputes about the relocation of railway lines or rerouting of traffic in urban areas
The Agency can help resolve disputes between railways and government authorities about the relocation of railway lines or the rerouting of railway traffic in urban areas. The Agency could order the railway to do things like: remove railway structures build new facilities; stop operating on...
Web page | 2015-10-20
Complaints about fares and rates on domestic routes with little or no competition
What is a route with little or no competition? Any route within Canada served by a single carrier and its affiliates. In addition, the Agency may determine that a route with two carriers has limited competition because the second carrier does not provide a reasonable alternative. What is an air...
Web page | 2015-10-20
Failure to give notice when discontinuing or reducing a domestic air service to a community
When does a carrier need to give notice? A carrier must notify the community if it proposes to: discontinue a service, resulting in only one or no carriers serving a point; reduce the frequency of a service to less than one flight per week, resulting in only one or no carriers providing...
Web page | 2015-10-20
Table of concordance
  General Rules Dispute Adjudication Rules 1 1 Act Act address --- affidavit affidavit application application...
Web page | 2015-10-20
Rules and Ethics for Prospective and Appointed Arbitrators Pursuant to the Canada Transportation Act
The following provides guidelines on the standards of impartiality, independence, competence, diligence and discretion that are required of arbitrators appointed by the Agency pursuant to the Canada Transportation Act (the Act). Arbitrators shall proceed fairly, diligently and efficiently in...
Web page | 2019-06-17
Criteria for Inclusion on the Canadian Transportation Agency’s List of Persons who Agree to Act as Arbitrators
Arbitrators for the Canadian Transportation Agency must be able to conduct an efficient and effective arbitration process. Arbitrators must possess: Superior procedural skills and in-depth understanding of the rules of procedure. A superior understanding of the rules of evidence including the...
Web page | 2015-10-20
How to report a non-compliant air price advertisement
Requirements for air price advertising Air price advertising directed at the public must include: The total price, inclusive of all taxes, fees and charges which a consumer must pay to obtain the air service.   A minimum level of description of the air service offered,...
Web page | 2015-10-20
How to report that terms and conditions are not available (or indicated as available) for public inspection
Requirements for the public inspection of tariffs The public has the right to review an air carrier's tariff and carriers must ensure that they can readily do so upon request. Every air carrier that sells publicly-available air transportation to, from and within Canada must...
Web page | 2015-10-20
Provincial and territorial government authorities (dealing with consumer matters including travel)
Newfoundland and Labrador Consumer Affairs Officer Department of Government Services and Lands P.O. Box 8700 2nd Floor, West Block St. John's NL A1B 4J6 Tel.: 709-729-2600 Fax: 709-729-3205 Web site: www.gov.nl.ca/gs Prince Edward Island Department of Consumer...
Web page | 2023-03-27
How to switch dispute resolution services
 Not sure what what your options are? Depending on the method of dispute resolution being used for your case, you may be able to switch to another dispute resolution service. Read below to find out more.   Facilitation If facilitation ...
Web page | 2015-10-20

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